Frequently Asked Questions
Everything you need to know about our pantry staples, sweets, and delivery.
Where do you deliver your products?
We offer nationwide shipping across the UK for all pantry items and hampers. For our fresh cakes and catering, delivery is currently restricted to specific London postcodes to ensure maximum freshness.
How should I store my Ottolenghi treats?
Each product comes with specific storage instructions on the label. Generally, our cakes and pastries are best enjoyed on the day of delivery, while pantry jars and spice blends should be kept in a cool, dry place.
Are there gluten-free or vegan options available?
Yes, we offer a wide range of products catering to various dietary requirements. You can filter our online shop by 'Vegan' or 'Gluten-Free' to find suitable delicious options.
What is your return policy for food items?
Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our customer service team within 24 hours.
Can I include a personalized message with my gift order?
Absolutely. During the checkout process, you will have the option to add a complimentary gift message which we will print on a high-quality card and include in the parcel.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery's progress.